At Infinity Futures, Inc. ("Infinity") we value our customers, and maintaining customer trust and confidence is our highest priority. While it is necessary that we obtain accurate and current information about our customers in order to provide the highest level of customer service, we are dedicated to protecting the privacy and confidentiality of our customer's information.
Infinity will never sell your personal information to anyone. We will not use or distribute your personal information in any way without prior notification to you. We promise that we will uphold the privacy policies and procedures as set forth below.
Information we collect about our Customers
- The personal information we collect from you comes from information you supply to us in account opening applications (whether written or electronic), or in other forms you may provide to us. This information may include your name, address, social security number or tax identification number, account number, account balances and financial information about you.
- Information regarding your transactions with us including your trading history at Infinity, your history of meeting margin calls or your use of the various services and products that we provide.
- Information about your credit history and information we may receive from your introducing broker or associated person and other consumer reporting agencies.
Information we may share about our Customers
- Infinity will not sell personal information regarding our current or former customers.
- Infinity may share personal information about our current and former customers with our affiliated companies and service providers around the world. (Infinity affiliated companies include our subsidiaries, foreign correspondents and branch offices.) In either case, your personal information will remain subject to the strictest confidentiality protections.
- To the extent that we may engage unaffiliated companies to assist in providing services on our web site, such providers will be subject to stringent contractual requirements to maintain the confidentiality of any personal information they may obtain in connection with the performance of their services for us. We will make every effort to make sure that they receive the minimum amount of personal information necessary and will be allowed to retain that information only for as long as necessary in order to provide such services. Such service providers will only be allowed to use personal information in the course of providing services to Infinity and only for the purposes that we authorize.
Right to Opt Out of Information Sharing
If you prefer that we do not disclose your nonpublic personal information to unaffiliated third parties, you may opt out of those disclosures; that is, you may direct us not to make those disclosures (other than disclosures permitted or required by law). If you wish to opt out of disclosures to nonaffiliated third parties, you may fill out the form on the right stating that you wish to opt out of all information sharing of your personal information. Alternatively you may fax a request to 312-373-6256 stating "I do not wish to share personal information with nonaffiliated third parties.", please include your first name, last name and applicable email addresses on your request.
Information we may disclose - We may disclose information about current or former customers in order to cooperate with legal or regulatory authorities or pursuant to a court order or subpoena. - We may also disclose personal information as necessary to perform credit checks, collect debts, enforce our legal rights or otherwise protect our interests and property.
Infinity is committed to protection of your personal information and to protecting your privacy.
- Only authorized Infinity employees or agents will have access to your personal information. All of our employees, affiliates and service providers are held to the highest standards of privacy and security. Paper documents are stored in a locked room. Electronic information is password protected and only accessible by authorized employees. Only authorized employees have access and any unauthorized dissemination of nonpublic personal information shall result in termination of an employee.
Disclosure of Introducing Broker Material Conflicts of Interest
The purpose of this document is to provide you with information about some of the material conflicts of interest that may arise between you and Infinity Futures, LLC ("Infinity") in connection with Infinity performing services for you with respect to futures, options on future or other commodity derivatives. Per U.S. Commodity Futures Trading Commission's regulations, conflicts of interests can arise when Infinity has an economic or other incentive to act, or persuade you to act, in a way that favors Infinity or its affiliates.
In no event should the content of this website be construed as an express or implied promise, guarantee or implication by or from, Infinity Futures or it's affiliates, that you will profit or that losses can or will be limited in any manner whatsoever.
Potential Conflicts of Interest Related to Infinity
Infinity receives a portion of the commissions and fees charged to clients' accounts. Although Infinity is not in a position to direct the frequency and type of trading for client's accounts (Infinity and affiliates do not provide discretionary trading services to customers), these commission and fees are for the benefit of Infinity.
In addition, Infinity, its directors, officers, employees or affiliates may unknowingly act on the other side of your order or transaction by the purchase or sale for an account, or the execution of a transaction with a counterparty, in which Infinity or a person affiliated with Infinity has a direct or indirect interest. This unusual occurrence may take place since all orders go through a regulated exchange and Infinity nor its directors, officers, employees or affiliates have any ability to match orders against any other orders.
What is the minimum to open an account?
Futures accounts should only be funded with the risk capital portion of your investment portfolio. Therefore we do not encourage you to violate the risk capital rule when tying to meet a predefined minimum. Keep in mind, in order to trade you must meet certain margin requirements set by the exchanges and day trading margins set by the brokerage firm. As an example, you may qualify for a day trading account which allows you to fund with as little as $3,000 - depending on the market you would like to trade.
What are your day trade margins?
It is true that day trade margins can be significantly less than exchange minimum over night margins. Please keep in mind, that by definition, the lower your day trade margin the more leverage you are using. This magnifies the risk and the reward potential of your trades. Alternatively, lower margins allow you to use your capital in a more efficient manner. As an example day trade margins on the E-mini S&P 500 can be as low as $500 per contract.
I want to open an account with Infinity Futures, who is Transact Futures?
Infinity Futures will be your broker and provide you will all the services you would expect. TransAct Futures is an FCM. Infinity Futures is a wholly owned subsidiary of TransAct Futures. Both Infinity and TransAct are registered with the Commodity Futures Trading Commission (CFTC) and members of the National Futures Association (NFA).
Infinity provides you with a direct line to a customer service representative (who also has CFTC and NFA credentials). As a customer service representative, we can assist with trading related issues like: lost internet connections, how to use the trading platforms and charting software, exchange rules and hours, and issues affecting the markets.
TransAct Futures provides trading software and facilitates trade execution with the exchange, holds customer funds in customer segregated accounts and provides a nearly 24 hour support desk to assist traders after hours
What are the InfinityAT™ platform fees?
If you have an InfinityAT™ trading account there is no platform fee.
What is the best way for me to learn how to use the InfinityAT™ trading platform and charts?
First, Infinity prides itself on its customer service. As a customer or potential customer you are assigned an individual customer support professional. Ask your customer support representative to set time during the day to go over the trading platform with you via the telephone. Secondly, Infinity hosts two webinars every week which go over the platform -- both the trading and charting applications. Also there are a series of online trading tutorials in the video support section of the web site.
Does Infinity offer charting?
Yes. InfinityAT™ provides users with the option to use the integrated InfinityAT™ Charts. These charts are professional grade and are FREE for traders that trade 10 round turns or more per month.
How much do the charts cost if I do not do 10 round turns per month?
$19.95 per month, charged to your trading account.
Can I opt-out of using the charts if I have decided not to use them anymore?
Yes, you can opt-out at anytime. Simply contact your customer service representative to make this request.
Does InfinityAT™ Charts have Tic Charts?
Does InfinityAT™ Charts have Range Bars?
What are the trading hours?
Generally, trading hours are nearly around the clock starting Sunday afternoons and continuing through Friday.
InfinityAT™ customers can login anytime with an exception from 4:35 pm - 4:40 pm Chicago time. There may be times when you login and do not see any data because the exchange is closed. As an example, if you login at 4:50 pm Chicago time you may not see CME Group data on markets like the e-mini S&P 500. The next market session will start shortly after that time.
Can I use a Mac?
The InfinityAT™ trading platform is designed and optimized for PC based machines and will not run on a Mac operating system. However, there are third party software applications which allow a Mac to run as a PC.
How do I open an account?
Opening an account is simple. You may complete an application through our online account system under the "Open an Account" link. There is also an option under this section to download the account forms to fill out by hand.
What type of account can I open?
We offer a wide variety of account types that you may open. They include; individual, joint, corporate, limited liability corporation (LLC), trust, or partnership.
Can I open an IRA account?
Yes, IRA accounts are acceptable. These accounts need to be opened with a custodian that allows for alternative investments. IRA account applications must be filled out by downloading the application and can not be completed online.
How do I withdraw funds from my account?
Typically, withdrawal requests that are received before 10 am cst (Chicago Time) will be processed that business day.
To initiate a withdrawal, contact your account representative by phone. Provide your account representative with the following:
1. Your Name
2. Your Account Number
3. Your Date of Birth
4. If you would like a wire or a check
5. If wire provide your Routing Number, Account Number and Name on the Account
In the case that you do not know the name of your account representative call 800-322-8599 or 312-373-6220. (Note: please do not request withdraws via email).
How do I add a market to my trading platform?
Most CME group (CME, CBOT, NYMEX and COMEX), ICE, and Eurex markets are available through your Infinity Account. In order to add a markets to your account contact your customer service representative or call our main line.
Is there 24 hour trading support?
Yes. Each Infinity customer will have access to both support staff and a live trading desk when the markets are open.
Will this webinar be replayed or archived to view at a later date?
All webinars are recorded. Many webinars are archived and available for viewing on the Infinity Futures YouTube channel.
How can I obtain a copy of the slides or the information posted in the webinar?
In most situations, slides are not offered following the event.
I tried to login but cannot access the webinar, what should I do now?
If you are having trouble logging in please try rebooting your computer or copy and pasting your dedicated registration link from email@example.com in a new browser (e.g. Mozilla Firefox, Internet Explorer or Google Chrome) and trying again.
Please note that Infinity opens the webinar room to the public approximately one hour before the start of the event.
For additional customer support, please contact GoToMeeting directly at: http://help.citrix.com/meeting
Why am I muted?
All attendees are muted during the webinar in order to allow ample time for presenters to cover as much information as possible during their 60 minute webinar. Attendees have the option to type questions into the Questions box located in the Control Panel. Presenters along with the Infinity Customer Service Representative will do their best to answer as many questions as possible during the event.
What time is the webinar in my time zone?
All webinars are scheduled in Central Time Zone (CST) / Local Chicago Time. If you are unsure what time the event is in your location we recommend visiting the following site to convert the time, http://www.timeanddate.com/worldclock/converter.html
If you have additional questions please feel free to contact your Infinity Futures Customer Service Representative who is here to help you. Please contact him or her on their direct line or on the main line toll free at 800-322-8559 / 312-373-6220.
Trading Futures, Options on Futures, and retail off-exchange foreign currency transactions involves substantial risk of loss and is not suitable for all investors. Past Performance is not indicative of future results.